# Web-Based Order Management for Construction Sites

[Web-Based Order Management for Construction Sites](https://iits-consulting.de/en/portfolio/web-based-order-management-for-construction-sites)

## Web-Based Order Management for Construction Sites

The transformation of an old desktop application into a web-based construction order management system, including functional enhancements.

Client

GOLDBECK GmbH

INDUSTRY

Construction

SERVICES

Software Development & System Integration

Location

Bielefeld

## Overview

[**GOLDBECK**](https://www.goldbeck.de/) worked with iits-consulting to replace an ageing desktop tool with a web-based construction order management system for its site teams. As a market leader in industrialized construction, GOLDBECK combines sustainable innovation with modern digital solutions. Managing large-scale projects that must be coordinated across multiple regions naturally presents its own unique and challenging requirements.

## Challenge

Anyone who has ever visited a construction site knows that it’s a high-pressure environment. A particularly pressing issue for GOLDBECK’s construction teams was **complaint management**, which was essential for documenting and resolving problems that arose on-site.

In the past, creating a single complaint report took up to **six minutes** and required several different systems and manual steps. The **lack of a real-time overview** and **offline capabilities** exacerbated workflow issues, especially in locations with limited internet access.

## **Our Solution: A Construction Order Management System**

GOLDBECK has partnered with the team at [iits-consulting](https://iits-consulting.de/en/about-us/index.md) to develop an Order Management System (OMS) that meets the needs of its construction teams. This web-based solution streamlines the complaint process and brings clarity to construction sites. The OMS replaces fragmented workflows with an intuitive platform. Users can easily document, track, and resolve issues.

Construction order management system open on a tablet held by a worker in a high-visibility jacket on site

## Business Impact: What the Construction Order Management System Changed

Filing a complaint used to mean moving between several systems and a string of manual steps, with no real-time overview and nothing usable when the site had no signal. Today it is a single flow on a single platform. A more efficient complaint process leads to faster problem resolution. This, in turn, improves project workflows and overall quality control.

Deployment changed in the same way. In the past, deploying the software itself used to take several days due to the large number of systems involved. Today, this process is completed in **minutes** —which significantly speeds up onboarding.

In addition, the OMS reduces downtime and minimizes communication errors by consolidating three separate systems onto a single platform.

## By The Numbers

faster report generation

66.7%

per complaint report

6 → 2 min

consolidated systems

3 → 1

Together with iits‑consulting, in an agile, interdisciplinary team, we built the order management system — an innovative software solution consistently oriented around the user. The collaborative partnership, the strong team spirit, and the professional approach were the key to success.

Lukas Bökhaus

Process Manager

GOLDBECK GmbH

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[View all](https://iits-consulting.de/en/our-work/index.md)

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